Jobs On Albany: Call Center /Administrative Support (Albany,NY)

Jobs On Albany by http://jobsonalbany.blogspot.com Call Center /Administrative Support (Albany,NY) 22 Jun 2011, 3:41 pm More than a foot in the door. . ..a pathway to a career. Call Center / Administrative Support AccuStaff is an employment service in Albany, NY that has been providing customer service and office support personnel to Capital Region businesses for over 30 years. Currently we are recruiting for several Insurance Renewal Assistants for a Top client located in Corporate Woods, Albany. This is a Great location - bus line accessible and free parking! The client will be recruiting for several schedules between the hours of 8am - 8pm Monday through Friday or 8am - 6pm Monday through Saturday (Saturday 9am -1pm) with one day off during the week. Position Description: •Responds and makes a best effort to resolve all callers' inquires and needs, including those concerning programs such as Medicaid, Child Health Plus, and Family Health Plus. •Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone, mail, web, or in person in accordance with all Department and MAXIMUS performance standards, policy and procedures, and protocols. •Provides information and direction to callers regarding mail-in and telephone renewals, the Premium Assistance and FHP Buy-In Programs, and other programs as applicable.Facilitates the fulfillment of caller requests for documents via mail, fax, email, or download. •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.Accesses, reads, and interprets data elements on all applicable MAXIMUS and state systems provides support, resolves inquires, and educates callers. •Escalates calls or issues to the Call Center Lead for resolution as needed Position Requirements: • Computer Literacy; Strong Data Entry and Telephone Skills • Minimum two years of previous experience in customer service, preferably in a Call Center, human services, health care related field • Understanding of the needs and problems of disadvantaged populations • Ability to interpret and follow policy and procedure guidelines • Ability to successfully execute many complex tasks simultaneously • Bilingual Candidates are strongly encouraged to apply • This is a ful time, temporary to permanent employment opporutnity Are you the right fit? Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute. Do we control every opportunity? Certainly not, but like our clients, we search for motivated people who want to succeed. To apply, please submit your resume today! Location: Albany,NY Compensation: $13.50/hour Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. original page You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.