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Food Service Manager -- Albany, NY (Albany) 28 Feb 2011, 7:37 am
The Food Service Manager is responsible for the successful operation of a quick service food operation located within a Hess Express retail location. Hess operates a variety of brands including Godfather's Pizza, Blimpie Subs and Dunkin' Donuts. Principal Responsibilities: * Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way * Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. * Control food waste, product inventory, expenses, and payroll * Ensure appropriate product freshness, inventory levels, merchandise presentation, signing, and assortment in all areas of operations * Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required * Review food service trends. Recommend and initiate changes for maximizing goals and objectives * Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-thru's, audits, etc. * Continually evaluate and react to performance issues and actively recruit high caliber associates, supervisors and management personnel * Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel * Any other responsibilities as assigned

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