Jobs On Albany: Support Representative (Clifton Park, NY)

Jobs On Albany by http://jobsonalbany.blogspot.com Support Representative (Clifton Park, NY) 28 Feb 2011, 10:15 am Position Description We are looking for a Customer Support Representative to answer our clients' technical questions pertaining to their use of our software. These questions cover four major areas of the software which includes financials, medical records, physician ordering and workflows. The Support Representative must provide friendly, easy-to-follow troubleshooting guidance to our clients. More complex technical questions may require research and outbound calls to clients at a later date to explain the issue. These questions may also require translating to user-friendly terminology that a customer can easily understand. Our environment is fast-paced, continually evolving and energetic. Customer Support Representatives must be able to work in a team environment and use their interpersonal skills to support both external clients and their peers. Responsibilities: • Answer and troubleshoot customers technical questions from incoming calls related to our software • Make outbound calls to proactively assist customers in their use of the software • Assist customers with electronic billing, system adjustments and general financial questions. • Walk clients through solutions pertaining to daily tasks, orders, and 3rd party interfaces • Practice, study and test system usage between client calls • Assist with writing documentation, user guides and online instruction sheets • Diagnose network and computer hardware problems • Continually stay abreast of new products and technology • Support sales staff, implementation team and developers as needed Competencies: • One year or more customer service, or technical support experience • Technical environment experience a plus • Demonstrated competency in Windows based environment • Excellent verbal and written communication • Strong problem solving and analytical skills • Ability to thrive in a lively working environment and multi-task • The flexibility to work some weekends and other varied shifts as assigned Experience and Education Required Bachelor's degree in business or a related field Desired Technology experience (preferably software or Software-as-a-Service) background Healthcare and/or EMR experience original page You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.